Terms of Service

Last updated: September 17, 2026

These Terms of Service ("Terms") govern the purchase of custom-manufactured hospitality products from TavernMark ("TavernMark," "we," "us"), operator of tavernmark.com. By requesting a quotation, placing an order, or making a payment, you ("Client," "you") agree to these Terms.

1. Nature of Our Business

TavernMark is a factory-direct, wholesale supplier of custom-branded products (menu covers, coasters, signage, packaging, apparel and related items) for restaurants, bars, hotels and cafés. We sell to businesses and organizations. We do not offer retail printing services for individuals.

2. Quotations & Orders

• All quotations are valid for 30 days from the date issued, unless stated otherwise.
• An order is confirmed only when we receive your signed or written approval of the design proof and the deposit described in Section 3.
• Quoted prices are based on the quantities, materials and specifications stated in the quotation. Changes after proof approval may affect price and lead time.

3. Payment Terms

• 30% deposit is required to begin production; the 70% balance is due before shipment.
• Payments are processed securely via PayPal (you may pay with a PayPal balance or any major credit/debit card; no PayPal account is required). We never see or store your full card details.
• Goods remain the property of TavernMark until the full balance is received.

4. Proofs, Approvals & Custom Products

• We provide free design mockups before production. You are responsible for checking spelling, colors, sizes and artwork accuracy.
• Once you approve a proof and production begins, custom-made goods are non-refundable and non-cancellable, as they cannot be resold.
• Minor variations inherent to hand-finished and small-batch production (color shade within industry tolerance, grain texture, size within ±2–3%) are normal and do not constitute defects.

5. Defects & Remedies

If goods materially differ from the approved proof, notify us within 14 days of delivery with photographs. Where a defect is confirmed, we will, at our option, remake the affected items or refund the affected portion of the payment. This remedy is your exclusive remedy for non-conforming goods.

6. Production & Shipping

• Lead times are estimates stated in your quotation and begin from proof approval and deposit receipt.
• Shipping costs, import duties and taxes are the Client's responsibility unless expressly quoted as included. Title and risk pass to the Client upon hand-over to the carrier.
• Delivery times may be affected by customs, carrier delays or force majeure events. We will communicate proactively if delays occur.

7. Intellectual Property

You confirm that you own, or are licensed to use, all logos, trademarks and artwork you submit for production. See our Intellectual Property Policy for full details, including our right to refuse orders that infringe third-party rights.

8. Limitation of Liability

To the maximum extent permitted by law, TavernMark's total liability arising from any order is limited to the amount you actually paid for that order. We are not liable for indirect, incidental or consequential damages, including loss of profits or business interruption.

9. Governing Law & Disputes

These Terms are governed by the laws of the People's Republic of China, excluding its conflict-of-law rules. We resolve matters the friendly way first: any dispute shall first be addressed through good-faith negotiation; if unresolved within 30 days, it shall be submitted to arbitration in Shenzhen, China. Nothing in this section limits your mandatory consumer rights, if any, under the law of your country of residence.

10. Contact